Master Reset Instructions

CLICK ON YOUR RESPECTIVE DEVICES OPERATING SYSTEM

These instructions will help you master reset your phone, if you are unable to master reset your phone or you have a device that does not run on operating system then continue on below

ALCATEL OT-4012A One Touch Fire Hard Reset instructions

Master Reset Instructions

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

To perform a master reset, follow these steps:

1. Make sure, that your device is on.

2. Then open the Settings app GEAR icon in your phone.

3. Browse to Device section -> Device information -> more information -> Reset phone -> OK.

4. Confirm your decision and wait until your phone will reset and reboots.

5. Done!

Hard Reset Instructions

A hard reset, also known as a factory reset or master reset, is the restoration of a device to the state it was in when it left the factory. All settings, applications and data added by the user are removed.

In order to perform a hard reset, follow these steps:

1. Turn off your cell phone.

2. Next hold and press Volume Up + Power button together.

3. Release only Power button, when you see Alcatel One Touch screen.

4. Then you will see menu of Recovery mode.

5. Release held buttons.

6. Now navigate to option "wipe data/factory reset" using Volume buttons to scroll options, and Power button to confirm.

7. Afterwards select "Yes