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How to Hard Reset Sony Ericsson Xperia NEO

Master Reset Instructions

CLICK ON YOUR RESPECTIVE DEVICES OPERATING SYSTEM



These instructions will help you master reset your phone, if you are unable to master reset your phone or you have a device that does not run on operating system then continue on below

How to Hard Reset Sony Ericsson Xperia NEO

Reset Via Settings

  • Turn your phone on
  • Open your App drawer and find the “Settings” app.
  • Tap on “Backup & Reset”.
  • Tap on “Factory Data Reset”.
  • Choose “Reset Phone”.
  • Press “Erase Everything”.

Firmware Update

  • Back up your important files, and download PC Companion from here: http://www.sonymobile.com/gb/tools/pc-companion/
  • After installation you will see window with 4 options.
  • Now hover your mouse over the option "Support Zone Now!" and click "Start".
  • Next please wait, until your program Install a suitable additive.
  • Afterwards from the window with 3 options choose "Phone / Tablet Software Update", and click "Start".
  • Then click to "repair my phone / tablet".
  • Accept all informations.
  • Now your program will run "preparing computer for software update".
  • Select your model.
  • After that you will see window with informations.
  • Follow the instructions, and connect your device into your Personal Computer.

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